At Melograno Venture Studio, customer satisfaction and long-term relationships are extremely important to us. While we are confident in the quality of Amelia and its real-world value, we understand that in certain situations a refund may be necessary. For that reason, we have created a simple, transparent, and customer-friendly refund policy.
When a refund may be granted
If you experience any technical issues with Amelia, we strongly encourage you to contact our support team first. Our team is experienced in resolving most issues quickly and efficiently.
If you decide that Amelia does not meet your needs, you may request a refund under the following condition:
- Refunds are available within 15 days of the original purchase date.
Since Amelia is a digital product, we kindly ask that you include the reason for your refund request. Your feedback helps us improve the product with every update.
When a refund may not be granted
- Refunds are not available after 15 days from the original purchase date.
- Refunds do not apply to license renewals or upgrades.
- Refund requests submitted without a valid reason related to product functionality may be declined.
Additional notes
By completing a purchase on our website, you acknowledge that you have read and understood this refund policy. We appreciate your understanding and cooperation.
If you have any questions regarding refunds, our support team is always happy to help.