Refund Policy

At TMS, customer satisfaction and fostering long-term relationships are our top priorities. While we are confident in the quality of Amelia and believe you will find it valuable, we understand that circumstances may arise where a refund is necessary. We have therefore established a straightforward and customer-friendly refund policy.

When a refund might be given

If you encounter technical difficulties with Amelia, we encourage you to reach out to our support team first. Our dedicated team is skilled at resolving most issues and can assist you promptly.

Should you find that Amelia does not meet your needs, you have the option to request a refund. As Amelia is a digital product, we offer refunds within 15 days of the purchase date. Your feedback is crucial to us, so please provide us with details on why the product did not meet your expectations when requesting a refund. This helps us continually improve Amelia with each update.

When a refund might not be given

Refunds are not available after 15 days from the purchase date.

Please note that our refund policy does not apply to upgrades or renewals.

It is the customer’s responsibility to read and acknowledge this policy before making a purchase. Your understanding and cooperation are greatly appreciated.