Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in the quality of Amelia, and are pretty sure you won’t ever need a refund, we have established a straightforward customer-friendly refund policy.
When a refund might be given
If you are experiencing technical difficulties with your copy of Amelia, please make sure first to contact our support team as they are able to resolve the problems in almost all cases.
However, if you feel that the product just doesn’t work for you, you can request a refund. As Amelia is a digital non-revokable product, we issue refunds only within 15 days after purchase. In case you decide to use this option, please provide us with feedback as it is vital for us to make Amelia better with each release.
When a refund might not be given
We do not issue refunds when 15 days after the purchase has passed.
Refunds do not apply to upgrades or renewals.
Please note that it is the customer’s responsibility to understand this upon purchasing products from us.