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Refund Policy
At Melograno Venture Studio, customer satisfaction and long-term relationships are extremely important to us. While we are confident in the quality of Amelia and its real-world value, we understand that in certain situations a refund may be necessary. For that reason, we have created a simple, transparent, and customer-friendly refund policy.
When a refund may be granted
If you experience any technical issues with Amelia, we strongly encourage you to contact our support team first. Our team is experienced in resolving most issues quickly and efficiently.
If you decide that Amelia does not meet your needs, you may request a refund under the following condition:
- Refunds are available within 15 days of the original purchase date.
Since Amelia is a digital product, we kindly ask that you include the reason for your refund request. Your feedback helps us improve the product with every update.
When a refund may not be granted
- Refunds are not available after 15 days from the original purchase date.
- Refunds do not apply to license renewals or upgrades.
- Refunds will not be granted solely because the product does not meet personal expectations, preferences, or assumptions that are inconsistent with the features, functionality, or limitations described on our website or in our documentation.
- Failure to review or understand the applicable Terms and Conditions, product information, or purchase details does not, by itself, provide grounds for a refund.
- Refunds will not be granted due to a misunderstanding of the pricing model (e.g., licensing terms, renewal cycles, or upgrade costs), as these are explained in our Terms and Conditions.
Additional notes
By completing a purchase on our website, you acknowledge that you have read and understood this refund policy and agree to our Terms and Conditions. Information about how we collect, use, and protect personal data is provided in our Privacy Policy, while our use of cookies and similar technologies is explained in our Cookie Policy.
We encourage you to review these policies before completing your purchase. If you have any questions about a purchase, renewal, or refund request, our support team will be happy to assist you.