How to create and configure booking-related Custom Fields in Amelia?

Booking-related Custom Fields let you collect additional details from customers for specific appointments or events.
They appear directly on the booking form, under the default fields, and the data your customers provide is saved within that specific booking.

Booking form showing additional custom fields in Amelia

How do I access the Custom Fields settings?

You can manage all Custom Fields from Amelia → Custom Fields in your WordPress dashboard.
When you open this section, you’ll automatically land on the Bookings tab — this is where booking-related Custom Fields are created and managed.

From there, click “Add Custom Field” (or the + icon in the lower-right corner) to create a new field.

Amelia Custom Fields page showing Bookings tab and Add Custom Field button.

What field types can I add?

Amelia supports several field types to help you collect the exact kind of data you need:

Text – for short, single-line responses.
Text Area – for longer, multi-line messages or notes.
Text Content – a static block of text you can style with HTML (useful for adding instructions or terms).
Selectbox – a dropdown with predefined options.
Checkbox – lets users select one or multiple options.
Radio Buttons – for choosing one option from a list.
Attachment – allows customers to upload files (supported types: .jpg, .jpeg, .png, .pdf, .xls, .txt, .csv).
Date Picker – for choosing a specific date.
Address – automatically fills in address details when a Google Maps API key (listed as Maps Embed API in Google Cloud Console) is added under Settings → General in Amelia.

Note: To use the Maps Embed API, you’ll need to add billing information (a valid payment card) to your Google Cloud account.
Google currently provides up to 10,000 free calls per SKU per month, but this policy is determined by Google and may change at any time.
Amelia is not responsible for any changes to Google’s API pricing, limits, or requirements.

Advanced users can extend supported file types (for example, to allow .zip uploads) by modifying the database directly. This option is not available through the plugin interface.

List of available field types for custom fields in Amelia.

How do I configure each Custom Field?

Once you add a field, several configuration options will appear:

Label – The name of the field (e.g., “Your child’s age” or “Preferred trainer”).
Description – Additional text to help customers understand what’s needed.
Placeholder – A hint displayed inside the input field before the customer types.
Required – When enabled, the field must be filled before completing the booking.
Hide label – Useful for minimalist layouts where the placeholder or description already provides context.
Sublabel – Additional short text shown below the main label (optional).
Services / Events – Choose whether the field appears for all or specific services/events.
- To automatically include newly created services or events, select All Services or All Events.
Ordering – Reorder fields to match the flow you want customers to follow.
Translate – Add translations for all configured languages.

Important: Every change you make is saved instantly. Wait for the small loading indicator to disappear before continuing — otherwise, your updates may be cut off.

What does the “Send custom fields info for each customer separately” option do?

Above the list of booking-related Custom Fields, you’ll see a checkbox labeled “Send custom fields info for each customer separately.”

Enable this option if you want your employees to receive only the latest customer’s custom field data when a group booking occurs.
If this option is disabled, and you’ve added custom field placeholders in email notifications, employees will receive all customers’ field data for that booking in the same notification.

Option for sending custom field info for each customer separately in Amelia.

How do I delete or reorder Custom Fields?

Reorder fields: Drag fields up or down using the handles beside each one.
Delete fields: Click the trash can icon next to the field you want to remove.

There’s no confirmation prompt — once deleted, the field is permanently removed.

How do I preview the fields on my booking form?

After saving your changes, refresh your front-end booking page.
Your new Custom Fields will appear below the default customer details section — but only once you reach the step where customer information is entered.

Depending on your booking setup, you may need to go through the entire booking process (selecting the service, employee, location, date, and time) before reaching the customer information step that displays the custom fields.

You can see an example of how this looks in the image at the top of this article.

Where can I see the data customers enter in Custom Fields?

After your customers fill in the fields and complete their booking, the information is stored in the related appointment or event record.
You can view and manage this data in several ways:

From the Appointments list

Click on an appointment in the Appointments page to expand it.
The additional information from custom fields will appear below the standard booking details.

Expanded appointment in Amelia showing custom field data below booking details.

In the Edit Appointment dialog

Open the appointment and navigate to the Custom Fields tab.
Here you can view or manually edit the submitted data, for example if a customer requests changes.

Custom Fields tab inside Edit Appointment dialog in Amelia.

From the Events page

Go to the Events page, open the Attendees list, click on an attendee, and select Edit attendee.
The attendee details — including all custom field data — will appear in the dialog.

Edit attendee dialog showing custom field data in an event booking in Amelia.

Next step: Learn how to set up Customer Custom Fields →

Custom Fields in Amelia Customer-related Custom Fields