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Frequently asked questions about Amelia

The FAQ page gathers clear, straightforward answers to the questions users ask most often. Whether you’re setting up Amelia for the first time or looking for help with a specific feature, this section gives you the essentials in one place, so you can solve things quickly and get back to running your business.

Getting started

Yes, the full list of Amelia shortcodes can be found in a dedicated article.

If you can’t see any entities in Amelia after updating to the new version or upgrading to a higher license tier, you need to purge the cache on your website.

Website’s cache always needs to be purged after installing, updating, activating, deactivating, or deleting WordPress plugins or themes. Otherwise, WordPress may continue loading old scripts and styles, which can cause missing new features, outdated front end forms, or layout issues.

If clearing the cache doesn’t help, try deactivating and activating the Amelia plugin again from the Plugins page.

Licenses can be upgraded to higher tiers through our store, by clicking on the “Upgrade” button.

Lifetime purchases can’t be switched to Subscription plans.

Upgrading Lifetime licenses requires using the support widget in the bottom right corner on our website and submitting a Lifetime License Upgrade request.

When upgrading a lifetime license, you will always pay for the price difference between what you paid for the old Lifetime license and the higher-tier license.

Yes. All durations in Amelia depend on the Default time slot step found in General settings of Amelia.

All service durations in Amelia must align with the time step you define.

  • For example, if the step is 30 minutes, available durations will be 30, 60, 90 minutes, and so on.
  • If the step is 5 minutes, you can set durations such as 5, 10, 15, 20 minutes, etc.

There could be a few reasons for this, so please check the following points:

  1. Is Show on website slider enabled in Service’s Details tab?
  2. Are employees assigned to the service?
  3. How are employees’ working hours configured? Make sure the periods in Working hours have the new services selected.
  4. Is the shortcode filtered per location? If yes, check if the employee is assigned to that location.
  5. Check the shortcode on the front-end – if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2.

If you already have an active Amelia license, all technical support is provided exclusively through your store account.

Support is not live chat and is not available 24/7. All requests are answered during business hours, in the order they are received.

If you are not a customer yet, you can reach us through the support widget available on our pricing page, documentation, and demo pages.

Technical troubleshooting and configuration support are not provided before purchase.

Licensing and installations

The update should be offered in the Plugins section if you activated the purchase code in Amelia Settings/Activation.

If you want to update the plugin manually, log into our store with the credentials you received when you purchased Amelia, and download the installation file from there.

Then access Plugins → Add new and upload the ameliabooking.zip file you previously downloaded from our store.

Amelia alone can’t be migrated easily to another website, but if you’re migrating the whole website, you can try using a plugin called Duplicator, which will generate a couple of files that you can upload to your new domain.
If you prefer not to clone the entire site and only want to move Amelia’s data, there is a more advanced method:

  1. Install Amelia on the new site.
  2. Access the database of the new site and delete all Amelia tables (these usually start with wp_amelia_, but your prefix may be different).
  3. From the old site, copy all tables that begin with yourprefix_amelia_ and import them into the new site’s database.
  4. In the same database, go to the wp_options table and find the row where option_name is amelia_settings. Copy the option_value from the old site and paste it into the same field on the new site.

This error often appears when you try to upload a theme or plugin that’s larger than your server’s upload limit. Most WordPress sites have default server restrictions for file upload size and script execution time. If a file exceeds these limits (or if the upload takes too long) WordPress stops the process and shows this message.

In short, you need to increase the upload limit on your website. For a detailed tutorial about this, please check out our dedicated article.

If you’re located in a country where VAT or GST applies, it will be automatically added at checkout.

Our plugins are sold through our official reseller, Paddle.
All payments are processed via credit card or PayPal. Paddle also handles VAT/GST collection and invoicing.

Paddle’s receipts include their VAT/GST number for your records. You can read more about Paddle’s tax and compliance to better understand how they handle tax.

Refunds are available within 15 days of the original purchase date and they do not apply to license renewals or upgrades.

If you experience any technical issues with Amelia, we strongly encourage you to contact our support team first.

If you still wish to submit a refund request, log into our store and under “My Licenses” click on the Three Dots on the right-hand side of the license you want to submit a refund request for.

Notifications

To use SMTP with Gmail, you first need to enable the 2-step verification and create an App password in your Google account.

Once you do that, access Amelia Settings → Email notifications, select SMTP as your Mail service and enter the following details:

  • SMTP Host: smtp.gmail.com
  • SMTP Port: 587
  • SMTP Secure: TLS
  • SMTP Username: your Gmail address
  • SMTP Password: your App Password

Scheduled notifications depend on a cron job. A task that runs at regular intervals in the background.

Access Amelia → Notifications and expand one of the scheduled notifications. Scroll down and copy the command:

*/15 * * * * https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send

  • Replace https://yourwebsite.com with your actual site URL.

If you have full server access paste the cron command into your hosting control panel’s Cron Jobs section.

If you don’t have server access, use a plugin like use WP Crontrol.

Please refer to the Scheduled notifications documentation for detailed instructions.

Yes. Many countries are becoming increasingly strict with SMS regulations, so we can’t guarantee full deliverability everywhere.

To check the rules for your country, visit our Sender ID & country rules article, use the search field in the middle of the page, and review whether SMS notifications are supported and under which conditions.