How does the reCAPTCHA integration work in Amelia

The Google reCAPTCHA integration helps protect Amelia booking forms from spam and automated submissions.

When enabled, reCAPTCHA verifies users during the booking process and prevents bots from creating fake appointments or events.

The reCAPTCHA integration is available in all paid license plans.

How do I enable Google reCAPTCHA in Amelia?

Open Features & Integrations → Integrations, locate reCAPTCHA, enable the integration, and click Set up.

Amelia validates your reCAPTCHA keys when you configure the integration. If the keys are invalid, the settings cannot be saved, helping prevent issues with the booking form on the front end.

Where do I get Google reCAPTCHA keys?

To use reCAPTCHA, you must create a Site Key and Secret Key in Google’s reCAPTCHA Admin Console.

Open the Google reCAPTCHA Admin Console and create a reCAPTCHA key pair for your domain:
Google reCAPTCHA Admin Console

After creating the keys, copy:

Site Key
Secret Key

Paste them into the corresponding fields in Amelia.

Which reCAPTCHA types are supported?

Amelia supports two reCAPTCHA display types:

Invisible reCAPTCHA badge

Runs verification automatically in the background
Displays a small badge in the corner of the booking form
Does not require user interaction
Recommended for booking forms with many custom fields

“I’m not a robot” checkbox

Displays a visible checkbox that users must confirm
Requires manual interaction
Provides clear confirmation for users

Can reCAPTCHA be enabled for customer and employee panels?

You can control where reCAPTCHA is applied by enabling it separately for:

Customer Panel
Employee Panel

These options allow you to protect login and interaction points in both panels.

What should I keep in mind when using reCAPTCHA?

Keep the following in mind:

reCAPTCHA protects booking forms, not individual services
Both customers and employees can be verified
Invisible reCAPTCHA improves user experience by removing extra steps
Keys must match the domain where Amelia is installed