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How does the no-show tag work in Amelia

The no-show tag helps you quickly identify customers who repeatedly miss their appointments, using a visual indicator displayed next to the customer’s name.

By tracking how often a customer has been marked as a no-show in the past, Amelia provides immediate context during booking and customer management, helping your team make better scheduling decisions.

Info Note

The No-show tag feature is available in all paid Amelia licenses.

Where do I enable the no-show tag?

You can enable the no-show tag in Amelia → Features & Integrations → Features by activating the No-show tag option.

Once enabled, Amelia automatically reviews historical appointment data and assigns a no-show indicator to customers based on how many times they were marked as no-show in past bookings.

No-show tag enabled in Amelia’s Features & integrations settings

What happens after the no-show tag is enabled?

After the feature is active, Amelia displays a no-show indicator next to customer names based on their no-show history.

The indicator updates automatically and reflects how many appointments the customer has previously missed.

What do the different no-show indicators mean?

The no-show tag uses different colors and symbols to show the severity of a customer’s no-show history:

  • Gray icon with one exclamation mark indicates the customer was marked as no-show once
  • Orange icon with two exclamation marks indicates the customer was marked as no-show twice
  • Red icon with an X indicates the customer was marked as no-show three or more times

This visual escalation makes it easy to assess attendance risk at a glance without opening the customer profile.

Different no-show indicators showing one, two, or multiple missed bookings

Where is the no-show tag displayed?

The no-show indicator is shown in the following areas:

  • Amelia → Bookings, next to the customer name in appointment, event, and package bookings
  • The Customers page, inside the customer list
  • When creating a booking from the back end, in the Customers tab, after a customer is selected.

This allows staff to identify attendance patterns during both booking management and customer review.

Info Info
The no-show indicator is not displayed for customers in group bookings.

Why is the no-show tag useful?

The no-show tag allows you to make informed decisions about scheduling and customer management. It is especially helpful when:

  • Assigning bookings to employees who need reliable attendance.
  • Checking which customers may require upfront deposits or stricter cancellation rules.
  • Reviewing customer history during busy hours when quick decisions are needed.

This small visual marker improves workflow efficiency by giving your team more context at a glance.

What should I keep in mind when using the no-show tag?

  • The indicator appears only for customers who were previously marked as no-show
  • The no-show tag is informational and cannot be edited manually
  • The indicator updates automatically based on booking status history
  • Removing the no-show status from all past bookings removes the indicator after the system re-evaluates the customer history