How does Google Meet work in Amelia

Google Meet integration in Amelia allows you to automatically generate a Google Meet link for online appointments. Once enabled, each booked appointment creates a Google Calendar event with a ready-to-use Google Meet meeting for both employees and customers.

For example, if you offer online consultations or virtual classes, customers can book an appointment, receive confirmation emails, and join the meeting directly using the Google Meet link generated by Amelia, without any manual setup.

Google Meet requires the Google Calendar integration to be enabled and connected first. Google Meet works on top of Google Calendar events and cannot function without it.

What do I need before enabling Google Meet?

To use Google Meet in Amelia, you need to complete the Google Calendar integration and connect a Google account that will be used to create calendar events.

This includes:

Enabling Google Calendar & Google Meet in Features & Integrations → Integrations
Connecting the main Google account using either the standard or advanced setup
Connecting employees to Google Calendar so events can be created on their behalf

For detailed setup steps, refer to the Google Calendar integration documentation:

How do I enable Google Meet globally in Amelia?

You can enable Google Meet globally from the Google Calendar integration settings after connecting your Google account.

To do this, open Features & integrations → Integrations → Google Calendar & Google Meet and click the Set up button. Scroll to the Google Meet section, enable the Google Meet toggle, and click Save in the bottom right corner.

This step allows Amelia to generate Google Meet links for appointments but does not automatically apply Google Meet to all services.

How do I enable Google Meet for a specific service?

Google Meet must be enabled per service to be used for appointments.

Open Catalog → Services, edit the service you want to offer online, go to the Settings tab, scroll past the payment settings to the Integrations section, and enable the Google Meet toggle.

Once enabled, every appointment booked for that service will automatically include a Google Meet link as long as the employee assigned to the appointment has a Google account connected. No additional configuration is required.

How does Google Meet work for appointments and events?

When an appointment is created for a service with Google Meet enabled, Amelia creates a Google Calendar event and automatically adds a Google Meet meeting link to it.

The employee and customer can join the meeting directly from:

The Google Calendar event
Email notifications sent by Amelia

For events, Google Meet is automatically enabled once the integration is active, but it is crucial to know that an employee needs to be assigned to the event as Organizer.

In case when there’s an Organizer in an event, all other potential employees added as Staff will be added as Google Calendar guests.

What should I keep in mind when using Google Meet in Amelia?

Google Meet links are created only after the Google Calendar integration is properly connected
Disabling Google Meet on a service prevents new appointments from receiving meeting links
Existing appointments keep their original Google Meet links even if settings are changed later
Employees must be connected to Google Calendar for meetings to be created on their behalf