Today, every single aspect of our lives is governed by technology. Businesses adopted technology to perform most of their tasks and even small firms rely on technology to manage their data.
The benefits that technology comes with are truly great, the main one being easily handling information. For example, Amelia (probably the best WordPress bookings plugin) enables business owners to enjoy an automated booking platform.
Tracking information with a pen in your hand is susceptible to human errors and it is definitely not comfortable. Getting a text message reminder can save lives today, as, in the past, the methods used to transmit an urgent message weren’t efficient at all. Technology opens many doors, and we should be ready to use them!
Table of contents
- The importance of text message reminders
- The benefits of using text message reminders
- Tips to set good text message reminders
- Template examples that you definitely need
The importance of a text message reminder
A simple text message doesn’t seem to be so important at first, but a few details about their use will definitely make you change your opinion. The beauty industry is one of the industries that rapidly adopted technology, especially for managing appointments, schedules, and stocks.
Text reminders come in many forms – the beauty industry, the medical field, in fitness training, in consulting, education, and so on. Receiving a text reminder makes the job of the people working in these industries and many others much safer and effective. There is no question regarding the importance of a text reminder, that’s for sure.
The benefits of using a text message reminder
Text message reminders have many benefits, and they don’t limit to one industry only. Having an automated system that sends text message appointment reminders can be a business savior when used right.
We value that greatly and that’s why we implemented SMS notifications in the Amelia WordPress Booking Plugin.
Here are the benefits it implies:
Clients prefer receiving reminders rather than being called
In a world where technology evolved, and smartphones are no longer used just for calling, people definitely prefer texting over voice calls. The reason behind that is the lack of time or simply the comfort of just reading a text.
Numerous researches show that people prefer receiving a simple text reminder to be notified about their appointments rather than being called to confirm. Basically, the client is kept up to date without you having to interrupt them from what they are doing.
You will save time
Voice calls also take a lot of time, both for you and the client. In business, time is money, as the saying goes. There is no better option to save time other than having an automated system send a text reminder to each person who has an appointment with your company.
This way, you will drastically reduce no-shows and last moment cancellations, which means you will have more time to focus on other tasks instead of wasting a couple of hours.
Your business will look more professional
Professionalism is one of the key features that people seek when selecting a company. Sending an appointment confirmation text is one tiny detail that makes people think well of your company. Sending such a signal is proof that your company keeps things organized and that you mean serious business.
Tips to set good text message reminders
The first tip you should consider is always personalizing your appointment reminder text. Sending a generic text won’t do the trick. It would be best to use your client’s full name when addressing them.
Some companies write their text message reminders in capital letters only. This is not only aesthetically unpleasing but also unprofessional. Keep in mind that even the way you type the appointment confirmation text can be a sign of how professional your company is or what tone the customer perceives from your brand.
Capital letters only are often perceived as shouting in the online environment. It would be best to keep a sentence case template for the text messages.
No-show policy and a friendly text reminder
Include the following information in the text of your appointment reminder: the no-show policy and how early the client can come. Usually, the clients should show up at least 5 minutes before the appointment is scheduled.
As for the no-show policy, it is different from one company to another. In some cases, the appointment is simply canceled if the person doesn’t show. In other cases, financial compensation might be required if a no-show or a late cancellation occurs. Depending on what’s your case, you need to include it into the text reminder’s body.
Don’t be afraid to get a little bit personal and use emojis. Emojis are usually not appropriate for the business world, but a simple smiley face will definitely change the tone of the message you are sending.
Only do that if you know you can be a bit friendlier with your customer. If your company is a very professional one, you might want to stay away from emojis.
Include relevant details
At the end of the message, you should include a phone number where people can reach your company or yourself and a link directing the client towards one of your social media accounts. Whatever contact information is relevant for your company should be included at the end of the message.
Text reminder templates that you definitely need
- Hi (name)! This is a friendly reminder that you have an appointment with (company) on (date). Kindly reply to this message to confirm your attendance.
- Hello (name)! This is a reminder that you should be at (company) tomorrow at (time). Please confirm your spot.
- Hey (name)! Just a short reminder that you have an appointment on (company). Contact us if you have questions. Thanks, (company, company phone number, company email).
- Appointment reminder from (company): We expect you tomorrow at (time). Please call (company phone number) for any questions you may have.
- Hi (name)! You have an appointment with (company employee name) tomorrow at (time). Please confirm your attendance. Thanks, (company, company phone number, company Facebook account).
Ending thoughts on setting up a text message reminder
There are many other ways to compose your message, but the key is to get creative and find the one text reminder that goes best with your company’s needs.
Make sure to check out our SMS notifications option that we have built-in within Amelia, our booking specialist.
If you enjoyed reading this article about using a text message reminder, you should check out this one on appointment confirmation email.
We also wrote about a few related subjects like how to schedule a Skype meeting, how to schedule a meeting in Outlook, meeting checklist and meeting reminder.